FAQ
Ordering
What size should I buy?
All of our pieces are custom-made to your measurements and preferred color. Simply select Custom Size and note your body measurements at checkout — we’ll tailor your garment accordingly.
How long does it take to complete a custom order?
For non-embroidered pieces, the average production time is 7–10 days. For hand-embroidered designs, it usually takes 10–14 days, since every detail is embroidered entirely by hand.
If you need your order sooner, let us know your timeline and we’ll do our best to prioritize production.
Can I request personalized embroidery or my own design?
Yes! We specialize in custom hand embroidery. You can share your ideas, patterns, or inspirations, and our artisans will bring them to life with care and detail.
How do I provide my measurements?
We’ll guide you through the process with a simple measurement chart and instructions. You can also send us photos of your measurements to ensure the best fit.
Shipping, Returns & Exchanges
Do you offer international shipping?
Yes, we ship worldwide. Whether you’re in the US or overseas, we’ll make sure your custom-made piece reaches you safely.
How long does shipping take?
Our standard shipping (free) takes about 8–12 days to the US and 10–15 days to other countries.
If you need your order faster, we offer expedited shipping (with an extra fee) that usually arrives within 3–5 days.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number so you can follow your package until it arrives.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, we can update your shipping address—just contact us as soon as possible.
Once the package has been dispatched, however, we’re unable to change the address.
Get in touch
Have questions about your order, or a general enquiry?